Medipac Release 13.0

The new MSPQ is live!  Remember that some things have changed, so take extra care when you are answering questions! This affects both Registration Workstation and HealthQuest/Medipac.

Click here for in-service handouts.

If you have any technical issues (example: you try to answer the questions and the screen freezes, or you get any error messages), call the Help Desk at 686-8555.

If you need help with navigation or how to answer the questions (example: What does GHP mean?  How do I calculate the 30-month coordination period?) call RIST at 686-5102.

Happy Registering!

JULY - DECEMBER 2008 TRAINING CALENDAR

RCM FOR EXISTING STAFF
There are a number of employees performing registrations who have attended Registration Workstation, but not Revenue Cycle Management (RCM) [previously Strengthening Bridges]. We understand that many managers would like to send their staff to RCM, but are unable to send them for 3 consecutive days due to staffing issues. Therefore, during the months of July, August, and September only, RIST will be offering RCM on 3 consecutive Fridays during each month. The dates are listed on the calendar above, and are also posted on the Training Tracker Website. The first Friday session begins July 11. In order to host these classes, RIST will require a minimum of 6 employees per session.

NEW EMPLOYEE TRAINING FOR PATIENT ACCESS PERSONNEL
Beginning in July, all new employees will only be granted Registration Workstation security after completing the following sequence of classes:

1. Registration Workstation
2. Pathways Healthcare Scheduling (PHS)
3. Revenue Cycle Management (RCM)

Again, security will be granted after the successful completion of all three classes which is a total of 6 consecutive workdays for a new employee. The dates for the courses are listed on the attached training calendar as well as the Training Tracker website. If the new employee uses Medipac instead of Registration Workstation, please contact the Revenue Integrity Specialist Team to ensure that the appropriate training schedule is achieved for the employee.

THe GUIDE TO PATieNT ACCESS EDUCATION

The following courses are offered by the RIST Team:

Pathways Healthcare Scheduling (PHS)

Revenue Cycle Management (RCM)

Revenue Cycle Management Financial Aspects of Healthcare

Pathways Healthcare Scheduling (PHS) is a comprehensive scheduling system designed to meet the appointment scheduling needs of UAMS by helping access staff efficiently schedule patient appointments and other required resources.  The system allows users to manage appointments with the advantage of Windows functionality such as: toolbars, menu bars, tabs, right mouse button functionality, and drag-and-drop scheduling.  Pathways Healthcare Scheduling can recognize schedule conflicts and available times using color coding, and access information using tabbed windows.  This program will accommodate patients, optimize resources, and speed work flow throughout our facility.   

Revenue Cycle Management (RCM) is a comprehensive education program for patient access and claims management staff at UAMS. The classes are facilitated by the Revenue Integrity Specialist Team (RIST) and mandatory for all patient access personnel.

RCM Financial Aspects (or “RCM Day 4”) is designed for Patient Access personnel whose duties include insurance verification,  pre-certification/preauthorization, and/or financial counseling. RCM Days 1-3 is a prerequisite. This course will be offered once a quarter on a Friday.

Training dates and times are now available for for all access personnel that perform registration and/or scheduling functions.  You may register at https://secure.uams.edu/TrainingTracker/frmEnrollInClass.aspx.  For more information about  or questions regarding training, please contact RIST at 686-5102 or revenueintegrityspecialist-admissions@uams.edu  

We look forward to working with you!